Our office will be closing at 3:00 PM on Friday, May 24th in honor of the Memorial Day holiday. Normal business hours will resume on Tuesday, May 28th at 9:00 AM.

× Close this message
Focusing On Your Community's Future

Online Payment FAQs

Online Payment FAQs 

(click on a question to display an answer or suggestion)

Where do I find the Management ID, Association ID and Homeowner ID or Account ID values to make an online payment?

The information needed to make an online payment can be located on the scanline of your payment coupon. 

  • First 4 digits or numbers: the Management Company ID
  • Next 6 digits or numbers: the Association ID
  • The remaining 16 digits or numbers: your Homeowners account ID

NOTE: It is highly recommended to pay online through the Vision Portal. If you complete a Vision Portal web account registration using this link, these values will be pre-entered for you when you choose the “Pay Now” button from the home page or “Accounting” tab.

I have already set up and used an online account with CIT Bank (formerly Mutual of Omaha Bank) to submit payment or set up reoccurring payments and now it will not let me log in. What do I do? 

Contact CIT Bank HOA department directly at 1-866-800-4656 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Vision does not have access to view or reset your bank account's login credentials.

For more help or information on using the CIT Bank PropertyPay web site, including how to set up One Time Payments or Payment Schedules, see the “Need Help?” section on the web page: https://propertypay.cit.com  

A key thing to remember is that once you create an account profile on the CIT Bank Property Pay web site (https://propertypay.cit.com), you must log in to that separate account in order to make your online payments in the future. After creating your account profile there, you cannot continue to make one-time payments through the Vision Portal and the "Pay Now" button displayed on your Vision Portal account's home page.

Why am I unable to view my Vision account balance while I make an online payment?

Payments are facilitated by the community’s bank website. This is separate from the Vision Portal website where you are able to view your account information and community documents. To view your balance, please ensure you see "caliber.wearevision.com" on your URL address bar and are logged in using your Vision Portal credentials.

Can I set up recurring online payments?

Recurring payments are facilitated by CIT Bank directly. Once you have logged in through the VisionCommunityManagement.com website, select the “Pay Now” button followed by “Create an Account”. NOTE: This registration will require separate credentials than your Vision Portal username and password and cannot be used to log into the VisionCommunityManagement.com website. Please save your information. 

For more help or information on using the CIT Bank PropertyPay web site, including how to set up Payment Schedules, see the “Need Help?” section on the web page:  https://propertypay.cit.com

A key thing to remember is that once you create an account profile on the CIT Bank web site, you must log in to that separate account in order to view or change your recurring payment details in the future. After creating your account profile there, you cannot continue to make one-time payments through the Vision Portal and the "Pay Now" button displayed on your Vision Portal account's home page.

Are there any fees associated with making online payments?

Making a payment with your checking account information (e-check) is free of charge. Any debit or credit card payments incur a $14.95 bank fee for any transaction under $300.00. If your payment is above this amount, the fee will increase accordingly. For additional details on the debit/credit card transaction fee, please contact CIT Bank's HOA department at 1-866-800-4656 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

When I choose to submit my payment, I get a "Property Account Number does not exist in validation table database" message displayed.

Please check the account number field value - it may have been pre-populated or filled out automatically with an incomplete account number. Your account number is included on the welcome letter that you received from Vision Community Management, and it will also be included on your statement. 

A 9 character long account number value may need to have a '1' added to the end of it, so that it is 10 characters long. Then choose to re-submit the request.

What is the link to make a payment directly with my association's bank?

To make a payment with your association's bank, visit the following link: https://propertypay.cit.com 

See Also